Products & Services - Integrity
 Performance Integrity - Using our extensive 'assurance' expertise we deliver solutions that engender confidence that business improvements made are being maintained and controlled.
Contact us to find out how our previously benchmarked 'world class' assurance performance measures provide ongoing 'peace of mind' and evidence to demonstrate that key corporate governance and regulatory requirements are being satisfied.
The ultimate goal is to realise all performance improvement opportunities and then maintain and control these at optimum levels. The key challenge is that most businesses operate in highly dynamic environments, where on a daily basis internal and external changes are being made across the business in networks, systems and processes,(for example in launching new products, changing pricing structures, IT systems & networks upgrades, new sales promotions etc.). These changes continually present new opportunities for 'lost profits' to arise. A good suite of performance integrity solutions enables business operations to be monitored and any potential issues to be flagged before they have a major impact on business performance.
 At Pro Optimis we have 'real' industry experience in designing and implementing "integrity" service centres (also commonly referred to as "revenue operations centres"), the largest implementation serves over 35 group companies. These centres routinely monitor revenue and cost integrity within daily business operations and they have enabled operators to achieve optimum results and proactively manage risks.
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Network Integrity - Test Call Systems/ Probes
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Service Integrity - Monthly TV/Switch audits
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Pricing Integrity - Tariff verification tools
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Billing Integrity - Call reconciliation
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Payment Integrity - Credits monitoring
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3rd Party Settlement Integrity - Interconnect & Content cost settlement systems |
Our experience ranges from the development of requirements, through to undertaking selection processes, and then finally implementing and integrating revenue integrity & assurance solutions across multiple operational areas. In addition, as we are not tied to any specific vendor software proposition, we can provide truly independent advice and solutions which are the 'best fit' to meet the client's requirements.
Further examples of the performance integrity advice, products and services we provide are:
Early Warning Systems
Automated solutions designed to quickly detect potential profit impacting issues e.g. unusually high customer call usage.
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Integrity Reporting
Executive Dashboards through to detailed measurement, reporting designed to provide internal & external confidence.
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Regulatory Compliance
Delivering advice & solutions, allowing clients to comply with regulations e.g. SOX and Ofcom Billing Directive.
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