Products & Services - Insight
 Performance Insight - Combining our 'real' industry experience & knowledge, together with external 'intelligence' and leading data 'analytics' we uncover opportunities and threats to business performance.
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Types of 'Lost Profit' discovered include: |
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Revenue & Cost Leakage
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Customer Churn
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Product Demand Sensitivity to Price Changes
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Customer Behaviour Changes
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Competitor Product & Campaign Threats
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Product Substitution
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Credit Risk Exposures
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Fraud & Service Abuse
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At Pro Optimis we have extensive financial performance 'insight' expertise. We help customers discover what lies beneath the 'actual' reported company performance and highlight the reasons why the company is incurring any unexpected shortfall in results.
Our techniques are designed to identify the causes of lost profits. We have the capability to combine data from disparate sources and analyse billions of business transactions, providing deep insight into where, when and by how much profits are being un necessarily leaked within daily business activities.
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A few specific examples of profit 'leakage' identified: |
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Active, but unbilled Telephony, TV & Internet services
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Undercharged/loss making customer purchases e.g. movies, games, telephony calls, music content etc.
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Sub optimal network call routing
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Overpayments to network & content suppliers
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Invalid promotional discounts and customer credits
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Unsuspended overdue debt
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Customer a/c payments assigned, but not collected |
Our extensive industry experience enables us to know the right questions to ask and to find answers quickly as to why performance differs from expectations. One valuable data query can result in of millions of additional profits being discovered. Contact Us to find out more about our approach, examples of the lost profits that have been uncovered and the benefits that can be achieved.
Our services are not just restricted to 'one off' data analytics and advice, we also aim to work together with our clients to optimise their existing performance 'insight' solutions (processes, systems and people) and equip them with new business intelligence capabilities to continuously highlight ways to grow profits. Once designed and built these can either being operated internally and/or through a range of outsourced managed services.
Examples of the performance insight advice, products and services we provide are:
"Wealth"check
Quick hit overview of all business operations, designed to highlight and quantify revenue & cost leakage.
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Numbering Intelligence
Keeping operating margins & BSS/BI systems fully optimal, through updating critical data. e.g. new intl mobile number ranges.
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Customer Profitability
Combining revenue and cost data to calculate which customers and product purchases are profitable e.g. profit margins on every call.
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Insight Development
Working with clients to help them extract value from their 'data assets' using Business Intelligence techniques.
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Insight Optimisation
Objective analysis of the current BI landscape, e.g. calculating true TCO, plus highlighting requirements gaps and overlaps.
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Information Culture
Education and awareness programmes designed to demonstrate 'what is' possible using insight capabilities.
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